Last Updated: November 25th, 2025

We want you to be completely satisfied with your purchase from **Taohoo**. If you are not satisfied with your purchase, you may be eligible for a return and refund in accordance with the policy outlined below.

1. Eligibility for Returns

• You have **30 calendar days** from the date of delivery to request a return.
• To be eligible, the item must be **unused, unworn**, and in the same condition that you received it, with **tags attached**, and in its original packaging.
• You will need the original receipt or proof of purchase.
• Only items purchased directly from Taohoo (e.g., through **taohoo.cc**) are eligible for return. Products purchased via authorized third-party retailers must be returned according to their respective policies.
• Items marked as “Final Sale” or promotional free gifts are non-returnable.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products.
• Gift cards.
• Perishable goods (e.g., food, flowers).

If you have questions regarding the returnability of a specific item, please contact us.

3. Exchanges

The quickest way to ensure you get the item you want is to initiate a return for the item you currently have. Once the return is accepted, you should make a separate purchase for the new item.

4. How to Initiate a Return

To start a return, please contact our Customer Support team at [email protected]. Please include your order number and the reason for the return. **Important:** Items sent back without first requesting a return will not be accepted.

5. Return Shipping

• Upon approval of your return request, we will provide you with the return address and instructions.
• The customer is responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for packages lost or damaged during return transit.

6. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **7-10 business days**.
• Please note that original shipping charges are non-refundable.

7. Damaged or Defective Items

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us at [email protected] within 48 hours. Please include your order number and clear photos of the damage or defect so we can quickly evaluate the issue and make it right.

8. Contact Us

If you have any further questions about our Returns & Exchanges Policy, please contact us:

• By email: [email protected]